the good, THE BAD, the ugly

This is not so much my experience, but of the friend that I was with.

Recently my friend ended up getting a disastrous hair cut at another salon and was looking for a new place nearby to correct it. Well, this salon is close to our office and we went down to check it out during lunch. What a joke!

We walked in to see only one customer, an elderly lady having her 'helmet" coiffed and no one else. We approached the receptionist who didn't even put down her book when she asked what we wanted not if she could help mind you. Well my friend goes on to ask if they have any stylists who work with curly hair and before she could continue the woman behind the counter who STILL had not put down her book snaps "you don't have curly hair!" when my friend went to explain that it was simply pulled back in a bun the woman then smacks her gums and says "it's not as curly as most people with curly hair." WTF?

The fact that we continued to stay is beyond me as the whole situation just got worse when she continued on her quest to truly provide the WORST customer service in West Roxbury by rambling on about how many years she's worked there (how is that possible with this attitude?) then identifying the nationality of each stylist as if it's the bloody U.N. and finally let us know that my friend is to blame for her bad hair cut.

My friend had been patient and tolerant the whole time with this woman but had enough and when we thanked her she swiveled around in her chair and simply snaps "yeah" as though I could not have figured out that she was ghetto trash.

We left, tore up the business card and looked at each other as though we just couldn't believe what happened. If the receptionist is this crappy, I can't even imagine what a hair cut would look like. Three words; 1) Oh 2)Hell 3)No.